Hell Bunny Reviews

Poor 'customer service'. Bought a shirt after checking my measurements with the size chart and going by previous buys. It comes and it is too small at waist yet massive in the shoulders. I return and buy the next size up. I have to pay return postage which is OK but then when I receive my refund Hell Bunny also keeps the initial postal cost of £4.99, meaning I am out most of £10 to return an item which is poorly sized. I contacted the 'support' who said it was my fault for ordering the wrong size and were generally so rude I couldn't believe it. They are refusing to refund my £4.99 despite it being in the Consumer Contract Regs that initial postage is to be refunded. I was a regular customer prior to this and overlooked alot of issues with quality but if this how they treat customers in a cost of living crisis- as if we don't matter- then I will spend my hard earned money elsewhere.

I love their clothes, but how can you go up to a 6XL and not a XXS/3XS? Nothing fits me, and because the other reviews about sizing missed this - according to their chart, XS is actually a size 8, not 6.

Dress was of really poor quality, their sizing is all over the place and to top it off, you have to pay for a postage return and they don't even provide you with a label. I also haven't been refunded the full amount - so they have over charged me. Do not recommend.

£5 for delivery- It states when going through the purchasing page 'next working day', no other option available. Purchased on a Sunday, not even dispatched come end of Tuesday
I query next day delivery and get told by them 'Not sure where you have seen that
Here is the info on the site
Orders placed before 12 pm Monday-Thursday will be posted with our Next Day Shipping service. If you place an order after 12 pm, or over a weekend, your order will be sent on the next working day, for instance, Saturday orders will be posted on Monday. Please note although we try our best it's not guaranteed to be shipped the next day and orders may be affected over bank holidays, promotions, and during sale periods. '.So basically they will charge you an unreasonable delivery charge, make it sound like they will send it next working day but actually send it when they feel like it, especially if you order over the weekend. For less than £5 I can for example, package drive/petrol costs and send via Evri for Vinted, less than this company who makes a whole business out selling clothes online can do it and it will get to my buyer quicker than what I will get this order-that is if I ever get my order- The package should have been received today, nevermind not even dispatched!! Rubbish, never again.

They overcharge EU customers by more than 50%. Example: Weston jeans cost 44.99 GBP (approx 51 EUR) on their UK website. On their EU website they charge 77,99 EUR. That's post Brexit price discrimination!

Great customer support. Responds fast. Delivery is fast and efficient. Quality clothing. Bought a skirt directly from the website and one of their pink cardigans from Sourpuss. Very cute clothing and I’ll be buying again for sure.

I ordered a skirt from here just before Christmas. It was my first time shopping with the brand so I went by the size guide. Unfortunately the waist was six inches larger than the size guide stated, so I went ahead and ordered two smaller sizes, as I thought that just sizing down once might not be enough. Returns are not free, so I posted the two larger sizes back together, clearly marking which return form corresponded to which item. I had emailed customer services prior to returning the items, to let them know that I would be sending two orders back in the same package, they responded very quickly and had no issues with me doing this. The refund was processed within two weeks of me returning the items, which is super fast considering that Royal Mail are on strike and a lot of post is held up.

I wanted to share my honest review as I’m happy with the quality of the skirt and the service I received, and people are always quick to write negative reviews over a positive one. The only disappointing factors were the size guide being incorrect and the fact that I had to pay to return the items.

For reference, I wear a UK 12, and the size Small skirt is a perfect.

The designs are unique and the natural cotton fibres are great, but omg the VANITY SIZING! Their XS/6 used to fit me. Now, even though I've actually gained weight, their so called XS/6 is like a size 12, completely drowns me. Other women, because returns are too expensive, are trying to sell their oversized "XS" dresses on eBay saying the same thing. If Hell Bunny size 6, the smallest they stock, is now a vanity size 12, where does that leave women like me? Are we now size 00's? Ridiculous.

the quality is poor, overpriced even on sale and the sizing runs large compared to the size guide. customer service response? the sizing is fine and they "rarely get complaints." trustpilot disagrees with that last statement. the reason this site does not offer free returns is because they would be out of business if they did.

I have always had excellent experiences ordering from hell bunny (from UK). Sizes are usually spot on (fitted as per styles suggest) and excellent quality. I keep most items I order but returns have been dealt with quickly. Support on messenger has been warm and courteous.
I’d like to see more styles that are retro/vintage (rather than skulls and cobwebs!) coming through! I highly recommend.

Two stars because purchasing and shipping were fine, but I'm actually appalled at the quality of the product I bought. I'm not returning as the cost of shipping it here and back again makes it not worth it. Their clothes look nice but try somewhere else, even on sale their clothes aren't worth the cost.

This was my first purchase from HellBunny.com and I know better now. Beautiful designs and styles but my suggestion is to find a local retailer and purchase from them and not the website. Not being sure of the fit I ordered the top I wanted in two sizes planning to return the one that did not fit. Big Mistake! Returns are on the customer and must go to the UK. My $34.00 top would cost over $50.00 to return for a refund! So I'm stuck with it. Just be aware of their return policy. I was aware but having never sent anything overseas did not realize the cost to send even a tiny package. They originally charged $7.00 to ship the two tops so I figured it couldn't be more than that to return one. I emailed customer service to see if there were any alternatives and the answer was no. Learned the hard way this time.

All in all I had a good experience with this company. I got cold feet the first time I placed an order, so they cancelled it per my request with a full refund.
I decided to go for it and place another order and stick to it. After much measuring and thinking I changed my mind about the size on the clothes, and they said they would change the size for me on all items ,and this was the same day my order was shipped so I crossed my fingers.
My order arrived aprx 4 days after it was shipped, and since I live in Norway that was so fast which was great!
I got what I ordered, the size was right and everything fit perfectly and looks awesome!

Customer service could use some fine tuning as some things were kinda confusing and I had to ask certain questions several times before getting an answer to what I needed to know.
Sometimes they say they'll be with you soon to help but never gets back to you.
The fabric wrinkles easilly, but it's not too hard to straighten out.

All in all I am very happy with my order and super fast shipping. All 5 pieces are so bright and beautiful.

Absolutely awful company , they do not value their customers at all.
I bought a jumpsuit in April it cost £79, I have worn it twice , put it on this morning and the seam is fraying.
Their response is, as I bought it in April it’s to late to replace it although this item is still currently for sale at the full price.
Trading standards have suggested taking them to the small claims court. Which I will be pursuing.
Absolutely sick of fly by night company’s ripping of consumers.

Do not buy from Hell Bunny if you live outside of the USA. I made a purchase because they're having a 20% off sale.
I am aware of the fact, sometimes we pay duty for imports but the duty is $167 which ends up being more than half my purchase!
I emailed their customer service and was told if I don't pay it and it gets returned they will charge me shipping. An actual threat!
Absolutely terrible customer service and I will never order from them again.
Shame because I love their clothes.